You have a 14 day right of withdrawal, from the date you purchased the virtual credits (called sinchis). During this time period, you are able to cancel your purchase and request a refund. You can exercise your right of withdrawal by contacting our support team within 14 days of the date of purchase.
Your withdrawal right only applies until you use the sinchis provided.
Warning: Sinchis refund will not be issued if the user has less sinchis in his/her account than the equivalent in US dollars of the requested refund amount.